I have been in the Hotel Industry for 25 years.
I have worked in 10 hotels in Canada + Internationally.
As a Hotelier, I have lived in 2 countries (excluding Canada)
My first job/position in the hotel industry was Banquets – porter.
The number of times I have…
opened a hotel: 10
renovated a hotel: 4
removed a dead body: 3
escorted a guest off the property: 12
seen a ghost in a hotel: 1
kept “it” confidential: 10
driven a guest to the hospital: 0
dealt with an “Act of God”: 2
performed Housekeeping Duties (made beds, scrubbed toilets): 10
taken a sick day: 2
What does it take to be a GM? What’s involved day to day?
Team work and multitasking
The three things I can’t live without are:
-My GIRLS (17 and 23) they’ve had every birthday in one of these hotels…
-My andriod phone
-Sleep – minimum 6 hours
My caffeine fix: Coffee, 5 java’s
When I wake up, the first thing I think about is… revenue from the previous night!
The Hotelier (or person) that has inspired me the most is Barry Massey – London, Ontario
My most embarrassing encounter with a hotel guest was rebating movies and them not knowing what WE know about their order!
My most famous hotel guest was Queen Elizabeth
My most bizarre special request from a hotel guest (or staff member) was …their horse would be staying with them in their suite!
Best CANADIAN hotel for a entertaining/fun/dirty/wild weekend…Metropolitan TO
Best CANADIAN hotel for a shopping trip: Chateau Champlain
Best CANADIAN hotel for business travel: Le Germain – Calgary
Best CANADIAN convention hotel: International TO
Best CANADIAN airport hotel: Fairmont Vancouver
Best CANADIAN resort: DeerHurst
Best RESTAURANT in a CANADIAN hotel: Charcut – Calgary
The best advice given to me…Trying to please everyone never works!
The Hotel amenity I can’t live without is coffee
The worst feeling in the world is stepping into cold water
If I could change one thing about the hotel industry, it would it be…Better internet connections at no cost.
If I could meet one person (alive or dead) it would it be…. Sir Richard Branson
If I had to do it all over again, I would… not change a thing! Have met incredible people (including my wife)…
Day over Night
Winter over Summer
West Coast over East Coast
Sunrise over Sunset
Quiet over Loud
Rock music over Classical
The “best hotel story” of my career:
Can my horse sleep with me? Winter – Residence Inn Calgary Airport guest was in town to pick up someone from the airport. Flight was delayed and guest couldn’t leave his horse in the trailer.